Of course we love the 400+ offices that we have created, but what do the dentists and doctors think of their dream offices? From the ROI, referrals, retention, and the sheer joy of working in an amazing themed office, read on to see some of the great feedback we've received from our happy clients.
When we first moved in, I had a goal of achieving $1.2m in revenue and we met that. This year, we are on target to achieve $2m in revenue and I credit the theming with bringing in that additional $800,000.
I had my staff track every new customer for six months by asking them what it was that brought them to our practice. At the time, I had been spending as much as six thousand dollars per month on newspaper ads, TV commercials and even radio spots. I would have been happy had my new investment been responsible for 50% of the new patients tracked. You could have knocked me over with a feather when the results came in… a full 94% cited the theming above my entrance!
By utilizing theming and patient engagement we are gaining 250 new patients a month with almost no additional external marketing.
When we opened after installing the octopus on our roof I we were seeing up to 59 new patients a day.
In one year we've gone from a startup, to full-on busy. I am sure we'll have too many patients within 2 to 3 years.
Patients come into the office and are immediately comfortable and the parents can't stop taking pictures.. They made my office the talk of the town!!!
Everyone loves the way it makes them feel when they visit. That alone has justified the investment we made.
It has been amazing to see the overwhelming positive reaction of parents and children as they come in for treatment. Providing exceptional care and comfort are foundational to my practice. Since the installation I have watched their joy increase immensely.
My first reaction to the final product was that I was filled with joy! They exceeded all my expecations.
I believe that our theme provides a visual manifestation of how committed we are to giving the best level of customer service and the best experience a child could have. It's all about the people, the patients, and parents that we take care of.
The fun culture here starts from the minute you enter the vivid and engaging waiting rooms which are setup to entertain and nourish inquisitive minds so they can enjoy the experience, and look forward to their visits.
I'm sure they could've bought a beach house or a cool new car, but I'm so greatful they decided to spend the money and do this for the kids instead.
Let's talk about the decor. It is beyond cute! If you look really hard you can see little drawings of Dr. Mike giving advice to keep your healthy white smile!
Decorated beautifully - it made the kids more excited to be there. Would recommend without hesitation.
Can I just say WOOOOW!! What an experience. We looooved the waiting room of course! Games & a movie theater for kids… great way to wait. Thank you all for helping my son love going to the dentist again!!
It's less threatening, as an environment, so they're more willing to come in and proceed with whatever treatment they need to get done. They always want to comeback.
We were a brand new office. When we opened our schedule was full within the first 6 months.
My first expression walking into my office for an interview was WOW!! I wanted the job at first sight just by how the office appeared.
I felt like I really had a sense of what I was doing in my office. From the online meetings and the markups that explained everything from colors and foliage, to the 3D models of my characters, IDS really created a complete picture. I didn't realize I was going to see my whole office before it was built. I was so excited to see every new email you sent.
I thought IDS sounded too expensive so I went with another less qualified local company. When the theming was delivered we opened the box, closed it again and it ended up going in the trash. I went back to IDS and told them my story. They did an amazing job and I got exactly what I wanted. It was so worth it in the end.
I was pleased that IDS helped me right from day one and that the designers could take my ideas and run with them. They built a theme based on my own book and really brought my characters to life! The transformation of my practice has been wonderful. The kids love it, my staff loves it, and I absolutely love it! Thank you so much IDS!
I wanted to bring Disneyland to my patients because unfortunately some of them may never get to see the real thing. When I decided to expand my practice and open a second office, all I had to do was think of the joy that my first office brought to my patients, and I knew I had to work with IDS again.
Investing in an awesome office is far better than any advertising I could purchase. It's a really safe investment you'll get your return. Don't hesitate, it's worth every penny.
I have themed all 7 locations with IDS. They have delivered amazing products and services consistently and reliably.
13 years ago I hired Dave to put some pizzas into my two new offices. It was awesome! The props indoors and out still look as good today.
I think the cheesy grin says it all. [The IDS install crew] have been amazing and I am so thankful for everything you guys have done make this such an amazing and smooth endeavour.
The durability over the last 6 years has been excellent. The follow up has been great. I can call IDS anytime and they ensure any deficits or deficiencies are taken care of right away.
Let it known that I personally cannot say enough good things about your install team. After the final walkthrough today, we said our goodbyes. About 1 hour later, to my surprise, they were back and it was because the team remembered an area that needed to be touched up. Quite honestly - I didn't see the area and neither did anyone else and that shows the dedication they have to 100% customer satisfaction. Kudos! Job Well Done!
I've been in practice for 40 years and I used to come into work through the back door and now I come in through the front door because it makes me happy for the rest of the day.