Case study
Multi-theme Health Centers
Dr. Jennifer Kreidler‑Moss · Washington, USA
THE CLIENT
Dr. Jennifer Kreidler‑Moss is a dynamic leader whose journey began as PCHS’s first clinical pharmacist in 2003. Since then, she’s held pivotal roles (Pharmacy Director, COO) and became CEO in 2015, guiding Peninsula Community Health Services toward innovative growth and expanded access, including mobile and social services programs. A lifelong advocate for holistic, equitable care, she’s celebrated for her pioneering spirit.
THE GOAL
PCHS, a multi-location community health center, faced the challenge of rapidly expanding their network of clinics while needing to enhance patient experience and maintain operational consistency. They aimed to create child-friendly environments to alleviate anxiety, ensure a cohesive brand identity across all locations, and transform each facility into a welcoming community hub. Managing these improvements within the constraints of a nonprofit budget added another layer of complexity.
SCOPE OF WORK
IDS worked closely with Dr. Jennifer Kreidler-Moss to match her vision for creative and welcoming family medical clinics. She was especially drawn to unique and unexpected themes. Our designers started by reviewing floor plans and identifying focal points in each space to ensure both patient flow and visual impact. Concept sketches and 3D mockups were presented for review, with the goal of making every visit less intimidating for young patients. Once approved, our team fabricated and installed a series of 3D sculptures and murals, each one built for long-term durability and easy cleaning.
Through phased planning and clear communication, IDS was able to keep each site on schedule while maintaining consistency across the network of family and pediatric clinics.
15 Locations Include
Interior:
- Jungle Bench – Rocky jungle bench with alligator scout.
- Graphic Tree + Owl – Wall decal tree with 3D owl pop-out.
- Seal Photo Op + Shipwreck Benches – Underwater seal with shipwreck benches.
- Tree Bookshelf + Medical Squirrel – 3D tree bookshelf with squirrel patient.
- Koala Bench – Storage bench with koala topper.
- Flamingo Photo Op + Crate Bench – Flamingo reading beside crate benches.
- Panda Climber + Rocky Cubby Bench – Panda climbing bamboo above cubby bench.
- Woodland Mural + Fox – Woodland mural with fox check-up photo op.
- Fantasy Dragon + Marshmallow Bench – Baby dragon roasting marshmallow beside bench.
- Bayou Toad Stack – Stacked bayou toad sculpture.
- Toothpaste Factory Gnome Scene – Gnome village mural with 3D props.
- Venus Flytrap Sculpture – 3D Venus flytrap in bayou mural.
- Elephant Traveler + Luggage Bench – Elephant with travel crates and bench seating.
- Desert Animal Zone + Cactus Benches – Cactus bench seating with desert animals.
THE OUTCOME
PCHS chose Imagination Design Studios (IDS) for their expertise in creating themed healthcare environments tailored to pediatric needs. Through a phased approach, IDS helped PCHS theme 2 to 3 locations annually, integrating the costs smoothly into their capital budgets.
IDS provided comprehensive theming solutions, from custom murals to 3D sculptures, that aligned with PCHS’s vision and budget.
From Dr. Jennifer Kreidler-Moss – “IDS delivered exactly what we wanted. They took our grand ideas and turned them into cohesive themes suitable for our spaces and our budget. We loved customizing the small details and they walked us through the process every step of the way.”
The phased theming strategy proved highly effective for PCHS. By integrating decor planning into their annual budgets, they avoided financial strain and operational downtime.
The newly themed pediatric medical clinics received overwhelmingly positive feedback from patients and parents, with many noting the welcoming and comforting environments.
Staff morale significantly improved, as the engaging decor fostered a more enjoyable work atmosphere.
Community awareness and brand recognition also soared, thanks to a steady stream of marketing opportunities. Each new themed installation became a fresh story to share through press releases, social media campaigns, and internal celebrations, reinforcing PCHS’s commitment to patient care and community engagement.
“Healthcare is a right, not a privilege, and we strive to make our clinics welcoming for everyone, especially kids.”
THE FINAL PROJECT
IDS delivered exactly what we wanted. They took our grand ideas and turned them into cohesive themes suitable for our spaces and our budget. We loved customizing the small details and they walked us through the process every step of the way.
